01 ──
Patient perception is care perception
HCAHPS exposure
Patients and families equate a dirty exterior with sloppy clinical care — fairly or not. It shows up in HCAHPS scores, which now drive reimbursement.
02 ──
Fall liability compounds
Six- to seven-figure exposure
Every worker on a lift over your campus is a fall claim waiting to happen. The premium impact alone outpaces a decade of cleaning programs.
03 ──
Infection control corridors get violated
Construction-adjacent risk
Traditional crews don't understand ICRA protocols, dust barriers, or pathway restrictions. The wrong contractor creates real clinical risk.
04 ──
Donor and recruitment optics
Hard to measure, easy to feel
Major donors tour campuses. Physician recruits tour campuses. A campus that looks neglected sends a message you didn't intend.